CANCELLATIONS AND CHANGES
You will be eligible to receive refunds or exchanges for purchases made through this website in accordance with the policies described below.
No Risk Policy: If we cancel the trip for any reason, including weather or water conditions, you will have an opportunity to reschedule your trip or get a 100% refund, your choice. There is no risk to book with us.
Date Change Policy: You can change your dates free of charge anytime before your schedule charter (pending availability of course).
General Cancellation Policy: If you find you need to cancel your trip for any other reason, we're happy to assist you with your cancellation up until 7 days before the trip with a full refund of your deposit except a small 5% charge to help cover the credit card costs we incur from the bank when processing your reservation and cancellation. However, within 7 days of the trip date, all deposits are 100% non-refundable, with the exception of the no-risk policy stated above.
Late Arrival Policy: If you are late for your shared charter, and your charter leaves without you, we are unable to issue you a refund. If you are running late, and are on a private charter, call us at (987) 869-8560 or on our cell phone at 044 (987) 112-8675 and let us know immediately. We will wait for you up to a half-hour, but if we do not hear from you before then, the above policy applies, as we will have to assume you are a no-show.
No-Show Policy: We are unable to issue a refund for a no-show under any circumstances.
Weather Policy: All charters in Cancun run rain or shine. It is the tropics - it rains a lot. If charters were cancelled every time there was rain, all the operators would be out of business. If it rains on the day of your charter and due to weather or water conditions, we are unable to go out, you are entitled to a 100% refund. However, if the charter is still going out, then our cancellation policy as stated above applies. As a general rule, if the port is open to small craft, we will go out. If, due to water or weather conditions, the port captain closes the port to small craft, we will cancel the trip. The port captain (a government employee, not related to Cancun Charters) is charged with the responsibility to determine safe conditions for fishing vessels, and we will abide by his decision.
Safety & Etiquette Policy: These charters all subject to the following rules of etiquette, at the discretion of our captains. You may not be allowed on the boat if you:
1) Show signs of intoxication
2) Show signs of infectious disease
3) Are pregnant or otherwise physically at-risk for adventurous activities
4) Are unruly or otherwise disrupt the enjoyment of the other participants or put the crew at risk in any way
This list is not all-inclusive, and enforcement is the sole responsibility of the captain or crew. If the captain crew determines that there is a violation of any safety or health standard, we cannot be responsible for a refund.
See Full Terms and Conditions.